A couple of days ago, there was a message on my home phone, a simple announcement, person's name, company name, and phone number, and a request to call. The company name was mumbled. I listened 3 times, still could not make it out, so deleted the message.
Yesterday, a similar message, still no idea of the company, so deleted again.
Today, I was in, so answered the call. Company name is Advantis. Never heard of them. She would not give any more detail, as if just by repeating the name, I would miraculously suddenly understand who they were. Then, she wants to ask a few security questions, starting with my full name. But I still have no idea who she is, or why the call, so I asked her for her full name, home address and date of birth. She said no. She refused to tell me who she needed to speak to, and why, until I had confirmed who I was. To me, a phone call should work differently to that. I phone you, so I tell you who I am, who I wish to speak to, and briefly why. Then you can confirm that you are who I need, or you can tell me that I have a wrong number, or the person is out, or you have enough information to locate the person, and tell them who is calling and what about. That etiquette seems to have disappeared.
She then asked if I'd received any correspondence. No. So she said she would have to send more.
So I asked where she was going to send it. She would not tell me, as that would breach data protection. As I am dealing with a deceased uncle's estate, and also having to get involved with brother's affairs, this could be about either of them. Correspondence sent to uncle's house, 43 miles away, or brother's, 90 miles away, will just add to the pile on their doormat, as I have no immediate plans to visit either. I asked if she was about to send correspondence to Oxfordshire, Wiltshire, or Wales. Still refused to answer. Two of those will still result in disappointment, for them.
After the call, and the computer had booted, I've Googled them. Seems they are mainly a debt recovery company. So that'll be brother then. Uncle's affairs are all tidy, I don't owe anything, so it'll be errant brother. (Sadly, one cannot choose one's family.) Only debt I was aware of was water, and I've sorted that. Might have to take a 180 mile round trip to Wales. I wonder if Charlie (
@varesecrazy) might be in for tea, as he's in the next village south.