General HELP! Faulty roof on my 500c. Can I reject the car?

[Zakt]

They suggested you seek legal advice AFTER THE GARAGE HAS HAD A CHANCE TO FIX IT

Why did you not get that the first 500 times it was explained? :bang:

Zakt, you're doing yourself no favours at all. You've been given numerous chances to prove that you're not just flaming, then you go and post something like that, where the 2nd paragraph serves no purpose but to start an argument! Why can't you just let things from the past drop? Nobody had spoken of your previous comments for months until you bought it back up.

What utter, utter nonsense!
There is no requirement for a person to be treated badly before seeking freely available advice!
How many times do I have to explain this before you understand? :bang:

And the reason why nobody has moaned to me for months is because I've virtually stopped adding my advice to this forum. It gets badly edited and taken out of context by the usual keyboard jockeys too, which I'm sure you, as moderator, are fully aware of...

 

[306maxi]

Let's put it another way. What's the point of getting advice if the garages sorts the problem?

 

[T14086]

the reason why nobody has moaned to me for months is because I've virtually stopped adding my advice to this forum

:chin:

 

[beerman]

Let's put it another way. What's the point of getting advice if the garages sorts the problem?

What's the point of buying a brand new car and it not working properly? If it was a washing machine or a TV you'd take it right back to the shop for a replacement, not a repair.

If I'm honest I'm surprised by some of the comments my original enquiry has generated. It's the first I've used a forum and my first impression is that there are many who think they know the answer and few who actually do.

What I do know is I bought the car brand new on a hire purchase agreement and I know I have certain rights. RobinPJ has given me information that is invaluable and I shall continue to fight until I get this faulty car replaced.

Over and out.

Beerman

 

[306maxi]

What's the point of buying a brand new car and it not working properly? If it was a washing machine or a TV you'd take it right back to the shop for a replacement, not a repair.

If I'm honest I'm surprised by some of the comments my original enquiry has generated. It's the first I've used a forum and my first impression is that there are many who think they know the answer and few who actually do.

What I do know is I bought the car brand new on a hire purchase agreement and I know I have certain rights. RobinPJ has given me information that is invaluable and I shall continue to fight until I get this faulty car replaced.

Over and out.

Beerman

Yes but Fiat most likely don't just have another 500c exactly like yours out the back.....

You have no legal right to a new car unless you give them a chance to fix it.

Over unt out.

 

[zanes]

What's the point of buying a brand new car and it not working properly? If it was a washing machine or a TV you'd take it right back to the shop for a replacement, not a repair.

If I'm honest I'm surprised by some of the comments my original enquiry has generated. It's the first I've used a forum and my first impression is that there are many who think they know the answer and few who actually do.

What I do know is I bought the car brand new on a hire purchase agreement and I know I have certain rights. RobinPJ has given me information that is invaluable and I shall continue to fight until I get this faulty car replaced.

Over and out.

Beerman

Sod it then, go back to the garage and cause a huge scene if that will make you feel better. As we all work for FIAT here what would we know?

 

[306maxi]

Sod it then, go back to the garage and cause a huge scene if that will make you feel better. As we all work for FIAT here what would we know?

This is the sort of trouble that people seem to enjoy stirring up. Giving people expectations that they're entitled to something they're not entitled to so the perrson walks into the dealership and makes a scene. The silly thing is that the 500c's have issues with creaking because someone took a can opener to them and they don't have the torsional rigidity now....

But whatever.....

 

[zanes]

Sarcasm. I has it.

 

[Lloyd71]

What's the point of buying a brand new car and it not working properly? If it was a washing machine or a TV you'd take it right back to the shop for a replacement, not a repair.

They have them in stock, Fiat don't keep every specification of car lying about ready to be re-registered!

@ Zakt: The point is, if you go to citizen's advice or somewhere similar to get help with the legal side and they get Fiat to fix it, you've wasted a lot of time when the dealer may have been able to fix it themselves without anyone intervening. Fair enough if they're not playing ball, you go get legal advice, but why go that extra step when it might not be necessary?

Nobody ever said you couldn't express your opinion but, as demonstrated by your first post in this thread, you can't seem to help having a dig at people at the same time!

 

[geo uk]

This is the sort of trouble that people seem to enjoy stirring up. Giving people expectations that they're entitled to something they're not entitled to so the perrson walks into the dealership and makes a scene. The silly thing is that the 500c's have issues with creaking because someone took a can opener to them and they don't have the torsional rigidity now....

But whatever.....

Well mine doesn't.

 

[RobinPJ]

Can i just give a quick opinion on the debate about whether you need to get legal advice at the outset or not?

In my opinion, if someone with whom you have dealings is unwilling to act as you wish them to, you need to know what your rights are if you want to do something about it. The only question is whether you go in "forearmed", or if you have a pop first before retreating to rearm if you don't get any joy. The only danger in that approach is that you might accept something which you would not accept if you knew that legally you were entitled to more.

For example, many people are unaware of their rights when it comes to insurance claims, and think that they have to accept what their insurance company tells them. In fact, the insurance company is bound by the terms of the policy (and the general law of contract and indemnity), and they cannot impose anything on you unless it complies with the contract. If you mistakenly think that you have to take your insurer's first offer, and you do not take advice, you may lose out.

So in the situation of making a complaint, irrespective of the subject matter, you really have a choice:

either go and talk to the supplier first, optimistic in the view that (a) the other party will do what you want and act reasonably, and (b) you know enough about your rights to know whether or not to accept what they tell you, and that only if you are dissatisfied with their response should you take advice;

or, take advice first, so that if the supplier is not compliant, you know for sure where you stand, and you don't have to go away, take avdice and come back later. There is, after all, nothing wrong with (politely and courteously) insisting on your legal rights, is there?

For most people it probably comes down to whether they have a mate who is a lawyer who they can call on, or if they can afford to speak to a lawyer up front, or bother to attend a CAB. I suspect that most people don't have lawyer mates (no jokes please) and don't bother to check their rights until they reach the point that they are unable to reach a compromise thay can live with.

I think that either approach is valid.

 

[306maxi]

Well mine doesn't.

I never said that every 500c is like this......

Anyhoo, with a soft top there is obviously a loss of rigidity and with the factory not being a temperature controlled environment and bits expanding and contracting with the recent heat, some cars are bound to creak.

 

[306maxi]

either go and talk to the supplier first, optimistic in the view that (a) the other party will do what you want and act reasonably, and (b) you know enough about your rights to know whether or not to accept what they tell you, and that only if you are dissatisfied with their response should you take advice;

or, take advice first, so that if the supplier is not compliant, you know for sure where you stand, and you don't have to go away, take avdice and come back later. There is, after all, nothing wrong with (politely and courteously) insisting on your legal rights, is there?

Option B is a waste of time if the car goes in and is fixed with no issue though.... I can think of better things to waste my time on rather than finding out what my rights are when I may not need to know them.

 

[Zakt]

Option B is a waste of time if the car goes in and is fixed with no issue though.... I can think of better things to waste my time on rather than finding out what my rights are when I may not need to know them.

So, for you, ignorance is bliss. I'd rather be properly informed.

 

[306maxi]

So, for you, ignorance is bliss. I'd rather be properly informed.

All I'm saying is that why get worked over something which will most likely get sorted just fine. I've had issues with companies and where needed, yes I have gone to the ombudsman or other bodies.

 

[Venters]

Wrong - or at least possibly wrong.

HP, correct - the vehicle belongs to the finance company.
PCP, incorrect - the car is the customer's.

What I do know is I bought the car brand new on a hire purchase agreement and I know I have certain rights.

Not wrong then.

@ Robin I as I'm sure many other forum users appreciate your input.
But it seems the exact same things tend to come up over and over again. So if we seem a little bored of situations before they have even fully developed I'm sure you'll understand why.

 

[saurabhdutt]

Hi All, dont know if this is right forum for this issue. I have been a fiat 500 owner since last 11 months and 2 weeks ago decided to go for a 500 C version. Loved the car. And the story begins now! Roof seal wasnt flushing in when the roof is closed. Went back to the dealer and he replaced the roof seal. Clutch pedal started making sounds and the dealer found out the the master slave cylinder has gone bad and replaced it. After one day the clitch started doing the same. Also, brakes started squeaking, roof and the A pillar had some rattling noise. Went back to the dealer third time and now they have the car for review.i have told the dealer that i dont need the car back. Is there any thing else i can do at this point? Cheers