General USB not recognised

[ronecc]

I have a 2023/4 Ducato camper. My problem is I cannot get any usb sticks to play music or even be recognised by the head unit. I have tried both ports, the one on the dash next to the 12v socket and the one on the lower dash above the cup holders. When the radio is turned on, the usb logo is greyed out. I cannot choose it as the source of input. Radio, phone, bluetooth all work. If I do manage to get the usb as the selected port, it just states 'Connect Device' I have tried formatting the usb in fat32 and NTFS but neither files help the usb connect/show on the screen. Of course, if the usb cannot be selected I will be unable to do any updates if needed, apart from not being able to play music. Any Help?

 

[theoneandonly]

I have nothing like your set up, its a pioneer head unit. The Usb sockets scattered around the cab are power only. the Head unit USB connector is hidden at the rear and is made accessable by an extention lead that could be any where but in my case is in the drawer bellow the head.

 

[ronecc]

I have nothing like your set up, its a pioneer head unit. The Usb sockets scattered around the cab are power only. the Head unit USB connector is hidden at the rear and is made accessable by an extention lead that could be any where but in my case is in the drawer bellow the head.

The Ducato handbook mentions using the usb for updates etc, so I am presuming if you can input an update you should be able to get the usb button to be available. I might have to try and find a bluetooth mp3 player and play music that way.

 

[NeilDD]

On my 2019 van it's the USB socket in the central glovebox below the dash. All others are power only.

 

[HughJampton]

...assuming a factory-fit Fiat radio.

The relevant USB socket is that above the cup-holder, not any other.

The USB symbol on mine is greyed out if it doesn't have (or doesn't recognise) an inserted USB device.

It would appear that you have tried the correct formatting so:

i) what size is the USB stick (manual says it supports up to 64GB, though not sure what the effect would be of a larger one).

ii) have you tried a different (max 64GB) USB stick?

The final thing to check would be that the radio is actually connected through to the USB socket. It is not impossible for it to have become detached at either end - I think it uses a fairly common USB extension lead. The easiest end to check is the socket end.