My complaint letter to Fiat dealership
- Thread starter shyster
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My complaint letter to Fiat dealership
they dont make a stilo no more though.
sounds to me like the parts guy trying to do you a favour by telling you not to get the expencive fiat option when you could go any where and get a cd player for around 50 quid
sounds to me like the parts guy trying to do you a favour by telling you not to get the expencive fiat option when you could go any where and get a cd player for around 50 quid
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Jeeeeeeeeeeezzzzzzzzzzz
Shouldn't the garage have your forum name ?
I wouldn't go back to them, I'd find myself a better dealer who does care.
Is it worth sending a copy of the letter to Fiat customer services to let them know what pillocks they employ ?
I hope they resolve your issues, good luck and keep us updated.
Trev
Shouldn't the garage have your forum name ?
I wouldn't go back to them, I'd find myself a better dealer who does care.
Is it worth sending a copy of the letter to Fiat customer services to let them know what pillocks they employ ?
I hope they resolve your issues, good luck and keep us updated.
Trev
not suprised they get no response when most are complaining about nothing
Fiat customer services dont employ them, infact many folk say Fiat customer services are pillocks!
regardless if it is a fiat garage or a back street guy, if you are so unhappy with them, why take it back to them?
babbo umbro
Member
We've bought a Panda MJ and a 100HP from Vospers in Exeter in the last six weeks, so I'm obviously interested in any problems you might be having with them. I did experience appalling customer service from their predecessors - Sidwell Street Motors - years ago, especially with a Tipo 1.9 Tds that I'd bought from them, but that's too long ago to be relevant. I subsequently took my Fiats to W Sanders & Sons, Nr Holsworthy, 01409 261212 - service-only setup - who were exemplary.
I'm hoping it will be some time before I have any experience - and being in Okehampton I'd probably go to Sanders - but I'll feed back anything useful.
In general I'd day that you're very patient - if I'd been subjected to the problems that you've had there would be a mushroom-shaped cloud drifting over the Marsh Barton Trading Estate and I wouldn't have to write a letter, other than for the sake of documenting any problems, as everyone in the dealership (and in Exeter) would have been aware of what was going on while it was happening. Having been involved in customer support (in the IT industry) some while back I do know that if one thing goes wrong with a customer's product or service Macpherson's Law dictates that other problems will be attracted magnetically to the same customer and you need to make a special effort to nip things in the bud, which clearly didn't happen here.
I'm hoping it will be some time before I have any experience - and being in Okehampton I'd probably go to Sanders - but I'll feed back anything useful.
In general I'd day that you're very patient - if I'd been subjected to the problems that you've had there would be a mushroom-shaped cloud drifting over the Marsh Barton Trading Estate and I wouldn't have to write a letter, other than for the sake of documenting any problems, as everyone in the dealership (and in Exeter) would have been aware of what was going on while it was happening. Having been involved in customer support (in the IT industry) some while back I do know that if one thing goes wrong with a customer's product or service Macpherson's Law dictates that other problems will be attracted magnetically to the same customer and you need to make a special effort to nip things in the bud, which clearly didn't happen here.
NumanR
Established member
I will tell you why hes going back, its because he wants his MOT for nothing. Or to negotiate a discount on any repairs required.
definately gonna fail the MOT now I reckon!
Anyway MOT's aint that bad and after all can help prevent a accident
Anyway MOT's aint that bad and after all can help prevent a accident
NumanR
Established member
dam right i want my MOT for free, but i put money on it, nothing will come of it. but hey you dont ask you dont get.
I know they have a makro tradecard maybe i should accidently dlete there account. hehehe
Told you:bang:
I hope your boss isnt able to see this public forum as you have publicly questioned whether you should dlete a customers account, sounds like a disciplinary heaing at least, if not dismissal, especially if your dealer heres about it and writes a letter to your head office.
Maybe they might just settle for some coffee and some bourbons.
Good luck with the disciplinary
get free colouring in book
get free colouring in book
and crayons?
when my car will start needing MOT my dealer will do it free of charge for as long as i have the car
many of my posts on this forum are written to sound arrogant on purpose, however your letter really is arrogant and i dont think you did it on purpose. my initial response would be "who the hell do you think you are?"
i would not respond to a lettrer like that, however if you did get a response what would you expect it to say?
this is what i would expect:
Richard,
Thankyou for your unneccessarily long letter of complaint.
Regarding your first complaint about the advice you were given when enquiring about a headunit and climate control upgrade; the advice you were given is correct. The cost would be significant, so the advice was given in an attempt to help you avoid the cost. If you want to ignore that advice you are free to waste your money, however you can not expect a Fiat dealership to customise your vehicle for a reasonable cost. The advice was given in good faith to save you money. We do not expect you to thank the dealership employee for that free advice however it would be appropriate to do so.
Regarding the courtesy car that was untaxed; I can only apologise for this mistake. I am sure it was not purposeful, and I am aware that you have already received compensation for this. Mistakes do happen from time to time. Legally it is the driver of a vehicle that must ensure that the car is roadworthy. It is your responsiblty to check that the vehicle is taxed and has legal tyres etc BEFORE you drive it. If you had checked before taking the car this problem would have been avoided..
Regarding your 3 hour wait; it is impossible for a dealership to predict any problems they may have during a job. The times quoted are the expected times that our system suggests a job will take. If an unforseen problem arises then the time the job will take can be extended. This is not an issue that can be prevented. In your situation the codes are obtained via email. A timely response to that email can not be guaranteed.
Regarding answering of the telephone; it is unrealistic to expect a member of staff to be able to answer the phone at all times. This is especially true during the lunch hour. Please be patient when trying to call us, as you must be with all organisations. In an effort to keep costs low we do not employ surplus staff. This is for your benefit.
Your dissatisfaction with thid dealership is mostly caused by your unrealistic expectations. In future please feel free to take your vehicle somewhere that meets your expectations, if such a place exists.
Sincerely
Some Mug
let me guess, you'll write another letter of complaint if it fails its MOT?
i would not respond to a lettrer like that, however if you did get a response what would you expect it to say?
this is what i would expect:
Richard,
Thankyou for your unneccessarily long letter of complaint.
Regarding your first complaint about the advice you were given when enquiring about a headunit and climate control upgrade; the advice you were given is correct. The cost would be significant, so the advice was given in an attempt to help you avoid the cost. If you want to ignore that advice you are free to waste your money, however you can not expect a Fiat dealership to customise your vehicle for a reasonable cost. The advice was given in good faith to save you money. We do not expect you to thank the dealership employee for that free advice however it would be appropriate to do so.
Regarding the courtesy car that was untaxed; I can only apologise for this mistake. I am sure it was not purposeful, and I am aware that you have already received compensation for this. Mistakes do happen from time to time. Legally it is the driver of a vehicle that must ensure that the car is roadworthy. It is your responsiblty to check that the vehicle is taxed and has legal tyres etc BEFORE you drive it. If you had checked before taking the car this problem would have been avoided..
Regarding your 3 hour wait; it is impossible for a dealership to predict any problems they may have during a job. The times quoted are the expected times that our system suggests a job will take. If an unforseen problem arises then the time the job will take can be extended. This is not an issue that can be prevented. In your situation the codes are obtained via email. A timely response to that email can not be guaranteed.
Regarding answering of the telephone; it is unrealistic to expect a member of staff to be able to answer the phone at all times. This is especially true during the lunch hour. Please be patient when trying to call us, as you must be with all organisations. In an effort to keep costs low we do not employ surplus staff. This is for your benefit.
Your dissatisfaction with thid dealership is mostly caused by your unrealistic expectations. In future please feel free to take your vehicle somewhere that meets your expectations, if such a place exists.
Sincerely
Some Mug
let me guess, you'll write another letter of complaint if it fails its MOT?
many of my posts on this forum are written to sound arrogant on purpose, however your letter really is arrogant and i dont think you did it on purpose. my initial response would be "who the hell do you think you are?"
i would not respond to a lettrer like that, however if you did get a response what would you expect it to say?
this is what i would expect:
Richard,
Thankyou for your unneccessarily long letter of complaint.
Regarding your first complaint about the advice you were given when enquiring about a headunit and climate control upgrade; the advice you were given is correct. The cost would be significant, so the advice was given in an attempt to help you avoid the cost. If you want to ignore that advice you are free to waste your money, however you can not expect a Fiat dealership to customise your vehicle for a reasonable cost. The advice was given in good faith to save you money. We do not expect you to thank the dealership employee for that free advice however it would be appropriate to do so.
Regarding the courtesy car that was untaxed; I can only apologise for this mistake. I am sure it was not purposeful, and I am aware that you have already received compensation for this. Mistakes do happen from time to time. Legally it is the driver of a vehicle that must ensure that the car is roadworthy. It is your responsiblty to check that the vehicle is taxed and has legal tyres etc BEFORE you drive it. If you had checked before taking the car this problem would have been avoided..
Regarding your 3 hour wait; it is impossible for a dealership to predict any problems they may have during a job. The times quoted are the expected times that our system suggests a job will take. If an unforseen problem arises then the time the job will take can be extended. This is not an issue that can be prevented. In your situation the codes are obtained via email. A timely response to that email can not be guaranteed.
Regarding answering of the telephone; it is unrealistic to expect a member of staff to be able to answer the phone at all times. This is especially true during the lunch hour. Please be patient when trying to call us, as you must be with all organisations. In an effort to keep costs low we do not employ surplus staff. This is for your benefit.
Your dissatisfaction with thid dealership is mostly caused by your unrealistic expectations. In future please feel free to take your vehicle somewhere that meets your expectations, if such a place exists.
Sincerely
Some Mug
let me guess, you'll write another letter of complaint if it fails its MOT?
^^
well written
I would expect no less in reply to the letter of complaint. Infact, I would rather have no reply - because if I was the employee who had to reply to this, I don't think I could keep it so polite!!!
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