Stoneacre Fiat Peterborough

[Donalds Alfa Romeo]

This is a thread only for stoneacre peterborough.

What do you all currenty think? Have you visited in the past 3 months and have comments?

Have you delt with parts and have comments?

Anything about stoneacre peterborough in the past 3 months?

please let me know

p.s - please, this is not a carry on of previous posts and not an excuse to either!
Look forward not back! Progress!

After my findings i will show them to my managers and if need be make changes

 

[bez_lightyear]

I had my Stilo serviced there a couple of months ago. The girl on the desk was polite & helpful; the courtesy car was a brand new Grande Punto; the work was completed promptly. The only minus points would be:
.
1. The handover of the car was a little bit muddled: my car wasn't on the forecourt ready as promised, the book wasn't stamped as promised, but these small points were quickly rectified.
.
2. The "service due" dash warning message hadn't been removed as the workshop's diagnostic system had been sent back to Italy because "someone had broken it". I still haven't got around to sorting that out - is your diagnostic thingy back from its Italian holiday yet?
.
The plus point: I asked to pay the courtesy car fee with my final bill and the girl behind the counter forgot to add it on. Free courtesy car - back of the net!
.
I'd say overall about 7/10.

 

[Donalds Alfa Romeo]

thanks bez
We have been pretty buissy over the past few weeks but things like that will be improved
I wont tell em you got the curtacy car free haha!
I just got back off of 2 weeks off and we have the diag machine back!
And yes it did actually get broken! the screen got smashed because someone dropped it i think!
wrap it in bubble wrap i think!

 

[french bean]

Although I don't live in your area, I get the impression that you are genuinely concerned about customer service. Is this from a personal point of view, a dealer initiative or in response to Fiat UK's drive to improve.

Personally , I don't mind where it comes from so long as the dealer network does the product justice.

 

[1.8Stilo]

Well i brought some drop links for my mums stilo as one had broken and was rattling like hell, so decided i might aswell change both. When i rang up for a price, i was told they were between £10-15 each including vat as i hadnt got her chassis number infront of me could tell me exactly how much they were! So that should have been around £30 combined, looked around the net on shop4parts, the right one with delivery was about £35-37 not much difference. And my freind that works as a parts manager in another fiat offered then for £30 delievered. But i thought it would just be a hassle of waiting for them, id get them from stoneacre straight away. Between ringing up for the price on the drop links and going to collect them was a week, as i went away for the week! When i went in to collect the apparently in that week inbetween me ringing there had been a "price review" and the drop links were now £42 inc vat, to say i was slitghly pi$$ed that the price had gone up by £12 i would have rather ordered them else were! But seens i had to get them as i had the day off work to fit them. So a big thumbs down from me as it defeats the object of ringing up to check the price and theb being ripped off by another £12!!!

I did see the sign, please say if your a member of fiatfourm! NB:not my spelling mistake, just how it was on the board, did make me giggle to myself! ...its forum

 

[oilrag]

Although I don't live in your area, I get the impression that you are genuinely concerned about customer service. .

Yes thats my impression, I think `Stoneacre Fiat Parts` , is a positive presence on the forum,
Doesnt matter to me whether its personal, something to do with fiat, or even Bob

Its obviously a dealership trying to do well, thats all that matters in my book

Regards

 

[oilrag]

I did see the sign, please say if your a member of fiatfourm!

Time to get the T shirts out

Makes me wonder what would happen if I got the Punto van lettered up advertising the forum on its side panels. Then put it in for a service

 

[Donalds Alfa Romeo]

Haha! will ammend that!
Yes that droplink incident was me i had to obay the reveiw because im still a appentice.
But this offers still on so if you need anything else let me know .

Yes i am genuinly concerned because its adding bad rep towards fiat and stoneacre so my aim is to ammend this

As i always tell people "the customers important and i will help as much as possible"

Ive had a few cutomers in this week who have said im very helpfull and thanks etc..

so im glad its working

 

[Donalds Alfa Romeo]

Time to get the T shirts out

Makes me wonder what would happen if I got the Punto van lettered up advertising the forum on its side panels. Then put it in for a service

would love to see that! would be rather funny!

 

[T14086]

And yes it did actually get broken! the screen got smashed because someone dropped it i think!
wrap it in bubble wrap i think!

Could try holding it by the handle

 

[Donalds Alfa Romeo]

Its one of those sits on the steering wheel jobbies

 

[oilrag]

would love to see that! would be rather funny!

It would be good advertising for the forum

There are 4 `lines` on the Punto side panels. Anyone want to show me how it would look

 

[Donalds Alfa Romeo]

what punto is it?

 

[T14086]

Its one of those sits on the steering wheel jobbies

Never sit examiner or any other diagnostic machine on steering wheel with a airbag

 

[Donalds Alfa Romeo]

will tell them that lol

 

[oilrag]

what punto is it?

White Mk2b multijet ( 2005)

 

[Donalds Alfa Romeo]

I thought i would bump this topic for a few reasons.

1) We have got a new service receptionist. (no comment)

2)Just wondering if theres anything new you all want to say?

3)Any other troubles?

p.s- im away on a course at carter and carter, ruddington and i will not be back till friday, so my internet acsess is limited.

 

[twincamms]

I thought i would bump this topic for a few reasons.

1) We have got a new service receptionist. (no comment)

Hope she's not as sour faced as the last!

2)Just wondering if theres anything new you all want to say?

Yeah, get lost!

3)Any other troubles?

Your B.O.

p.s- im away on a course at carter and carter, ruddington and i will not be back till friday, so my internet acsess is limited.

Mmmm............................

 

[Donalds Alfa Romeo]

har de har har!

 

[oilrag]

har de har har!

Its 1.30pm Saturday, Thought parts were closed? Are you posting from home, or is it Bob hanging about in his office? IP check...:devil: