General Compensation

[julest]

306 maxi didnt have much choice but to sell my car as it was playing up so much so would still be needing to take the bus, train etc etc. . However, I did check with both the dealer & Fiat before doing so and was advised the waiting time was still 10-12 weeks. I contacted them on week 10 so made an what I thought was an informed decision at that stage that I could deal with 2 weeks without a car. However, it is now going to be 16 weeks which is a lot more difficult.

The issue here is not that I sold my car but that Fiat & the dealers are liars.

 

[306maxi]

306 maxi didnt have much choice but to sell my car as it was playing up so much so would still be needing to take the bus, train etc etc. . However, I did check with both the dealer & Fiat before doing so and was advised the waiting time was still 10-12 weeks. I contacted them on week 10 so made an what I thought was an informed decision at that stage that I could deal with 2 weeks without a car. However, it is now going to be 16 weeks which is a lot more difficult.

The issue here is not that I sold my car but that Fiat & the dealers are liars.

I don't mean to be rude but if a car does 3 starter motors in such a short period you get it sorted under warranty with whoever "fixed" it. You'd have had a car that was working properly then

 

[metro]

Can't believe some of the hostile comments against the customer. Fiats and the garages are to blame for this fiasco NOT the customer and they should return peoples deposits where delays are unreasonable. I ordered my car on the 19 Sept under the scrappage scheme and was advised delivery due end of Nov now been told end of Dec or Jan. I am prepared to wait but I feel for those who have been inconvenienced through no fault of there own.

 

[306maxi]

Can't believe some of the hostile comments against the customer. Fiats and the garages are to blame for this fiasco NOT the customer and they should return peoples deposits where delays are unreasonable. I ordered my car on the 19 Sept under the scrappage scheme and was advised delivery due end of Nov now been told end of Dec or Jan. I am prepared to wait but I feel for those who have been inconvenienced through no fault of there own.

I haven't seen anyone arguing that the customer shouldn't have their deposit returned, all people are saying is that the OP could have lessened the problems for themself by not selling their car before the other one was in the country. I think people also take issue with someone asking for compensation as well.

 

[poggy]

people also take issue with someone asking for compensation as well.

Why though as the dealer would get it if it were the other way round ?. You delay on a order or cancel it and the dealer can reclaim costs for loss of profit.

If it were the case that both parties couldn't get compensation, then I would be more inclined to agree. But why one way and not the other.

 

[crabman]

Why though as the dealer would get it if it were the other way round ?. You delay on a order or cancel it and the dealer can reclaim costs for loss of profit.

If it were the case that both parties couldn't get compensation, then I would be more inclined to agree. But why one way and not the other.

Well... I think all they can actually do is keep your deposit. And even if they could, I doubt they would for the hassle involved.

I'm of the opinion that anyone who has has their delivery date double has a right to have their deposit back an a right to an apology... But it looks like they just don't have the capacity to produce the vehicles and unless the date was confirmed (which they aren't!) they aren't doing anything wrong by re-estimating delivery.

I just wish the dealers weren't so stingy with information and manners!

crabman

 

[fiatdownunder]

not once have i said you are not entitled to your deposit back, norhave i gone against what yuo said about the dealer being shocking and not keeping in contact.
What i am against is you claiming you are owed something for the distruption.
I'm sorry but you sold your car, you chose to do that.
By all means, go get your deposit but you are both at fault, not just the dealer.
Oh, and right now i have 3 cars sat here for customers who have had issues and cannot collect them just yet, because they have let me know i am quite happy to do that.
Communication

 

[306maxi]

not once have i said you are not entitled to your deposit back, norhave i gone against what yuo said about the dealer being shocking and not keeping in contact.
What i am against is you claiming you are owed something for the distruption.
I'm sorry but you sold your car, you chose to do that.
By all means, go get your deposit but you are both at fault, not just the dealer.
Oh, and right now i have 3 cars sat here for customers who have had issues and cannot collect them just yet, because they have let me know i am quite happy to do that.
Communication

You epitomise everything that's wrong with dealers













Plus you smell and you also like sheep!

 

[fiatdownunder]

You epitomise everything that's wrong with dealers



Plus you smell and you also like sheep!

Thanks for that Westie!
We arent all :tosser: despite what some guys think

 

[306maxi]

Thanks for that Westie!
We arent all :tosser: despite what some guys think

Definitely

I think too few people on this site have never experienced things from the business side of things. Too often people simply try stuff on because they think the old saying "The customer is always right" is actually practiced and it's not. Business doesn't just cave into unrealistic demands because someone asks them too.

 

[poggy]

Definitely
Business doesn't just cave into unrealistic demands because someone asks them too.

Your right, customers are so unreasonable expecting a business to deliver in the 12 weeks estimated. They should be grateful it is 24 weeks and not 30 weeks.

I am a director of a company with offices in several countries turning over several million pounds, I know a fair bit about the business side. If you end up doubling your delivery time, as a business you have to hold your hands up and say "Yes, we made a mistake, what can we do to fix it". What you don't do is hold on to your customers deposit and tell them to lump it. Probably why we hold onto our customers, even when we make mistakes. Look how many people are complaining, whats the common denominator.

FiatDownunder, your holding onto these cars for 3-4 months for your customer, you are indeed a generous dealer.

 

[306maxi]

Your right, customers are so unreasonable expecting a business to deliver in the 12 weeks estimated. They should be grateful it is 24 weeks and not 30 weeks.

I am a director of a company with offices in several countries turning over several million pounds, I know a fair bit about the business side. If you end up doubling your delivery time, as a business you have to hold your hands up and say "Yes, we made a mistake, what can we do to fix it". What you don't do is hold on to your customers deposit and tell them to lump it. Probably why we hold onto our customers, even when we make mistakes. Look how many people are complaining, whats the common denominator.

FiatDownunder, your holding onto these cars for 3-4 months for your customer, you are indeed a generous dealer.

FFS DUDE NO ONE SAID THAT IT'S OK THAT THEY ARE HANGING ONTO THIS PERSON'S DEPOSIT.

Will people stop saying that?

 

[fiatdownunder]

FFS DUDE NO ONE SAID THAT IT'S OK THAT THEY ARE HANGING ONTO THIS PERSON'S DEPOSIT.

Will people stop saying that?

easy little woggie

Deposit return = fine
compensation = not fine.

Poggy: we all have to make the worl go round, sometimes things cant be helped and if you can help someone then so be it, especially when it helps keep a deal together