anyone with virgin media?

[Focus Owner]

we don't have a land line phone and in so, i have no idea how much it will cost to phone em from my mobile

http://shop.virginmedia.com/phone/calling-costs.html
so no idea theire

basically

Network Configuration
WAN IP Address
Duration D: 03 H: 23 M: 41 S: 09
Expires Sun May 22 13:52:44 2011
WAN Subnet Mask
WAN Default Gateway
WAN Primary DNS
WAN Secondary DNS

keeps blanking out.
the duration decreases tho
probably gone at least 10 times today (while i have been on)

this is the log from last 2 days. anything seem a little erm well logged?


I have sent them an email to the only address i could find as a complaint.
any ideas?

it had gone about 10 mins before this post about 10 past

 

[custard]

http://community.virginmedia.com/

 

[MadMan0]

We have virgin media - it keeps crapping out also

Tv keeps going, internet used to keep going - after the 11th time we said we would leave if it happens again - happened once more, we never switched but it's not gone since - 1 month almost since then

Tv still goes down DAILY, EVERY DAY

 

[Fiatpuntomk2b]

We have virgin media and its as sweet as a nut,very rarely goes off.Only thing i dislike about them is they dont bother to send us a bill and then just turn it off as we havent payed ??

 

[Focus Owner]

our tv works.
found another log
http://img109.imageshack.us/img109/4103/vm2c.png
that forum is a pile of ****,

Ill wait the decade for the email i have sent to complaints to be routed to the proper place.

to me its a line fault not a modem fault.

reading out bill the land lord leaves in the flat £1.25 for a paper bill

15 of these errors today if its anything to do with it.

Thu May 19 10:49:01 2011 Critical (3) DHCP FAILED - Requested Info not supported.
Thu May 19 10:48:49 2011 Critical (3) No Ranging Response received - T3 time-out

yep current system time is 1 hour out

 

[custard]

Ive given you the link to the VM support forum
have you even bothered to post?

 

[Focus Owner]

yes http://community.virginmedia.com/t5/Fibre-optic-broadband-cable/Disconnect/td-p/502573
seen a reply after 3 days, might depend on location.

hint the comment about them not liking me. everyone else was getting a reply in mins. so i bumped it with more info.
don't you trust me ;(

 

[ChrisUK]

Looks from those logs that the only reason you can't get online is due to an incompatibility in the DHCP request.

Set your PC to a static IP address on the same range with the IP of your Router as the Gateway and use 8.8.8.8 & 4.2.2.2 as the DNS servers.

If it works then we know what it is.

 

[Focus Owner]

so pc is now set to 192.168.0.9 router is 192.168.0.1 = gateway
and dns as said.
just to wait and see if it does it again.

ill set same on laptop, and tell other flat mates do do same as well?
obviously changing static ip of each pc

last time it did it was

Fri May 20 08:25:44 2011 Critical (3) DHCP FAILED - Requested Info not supported.
Fri May 20 08:25:34 2011 Critical (3) No Ranging Response received - T3 time-out
Fri May 20 08:24:54 2011 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC

my pc wasn't even turned on, could it be a phone on wifi or something like that causing it?
or even a psp, which was one of the latest additions to the net work


shame the log, hasn't logged devices on at the time

 

[ChrisUK]

Yeah it could be any client connected to the routers Wired or Wireless.

 

[DaveMcT]

Looks like time to change the router and set a tight security scheme it could even be a neighbour hacking in.

 

[Focus Owner]

well since i only have a few weeks left here, i'ts not worth buying anything.
could change password tho

got a pm about power levels and the router.

 

[DaveMcT]

The very first job is to change the password. Who knows what they might be downloading on your account.

 

[Focus Owner]

the password is unique allready.
guy from virgin is coming around wednesday

 

[DaveMcT]

Unless its really random could anyone have guessed the password?

If it works ok with a direct cable the WiFi has to be suspect either in router or one of the clients.

 

[Focus Owner]

standard wifi access, password is a pre shared code rcb.....

 

[ChrisUK]

It's nothing to do with unauthorised access. It's someone who already has your key and is on your LAN.

OR the error relates to the DHCP client on the Modem for the connection to Virgin (WAN).

Have you read this:-

http://community.virginmedia.com/t5...ing-Response-received-T3-time-out/td-p/225563

According to a guy in that thread it was resolved on their end.

Hi GarryEHunt,

I have checked your connection and have identified a local upstream utilisation issue on your UBR (local router) which will cause your speed to slow during busy periods. I have passed this to our network teams to resolve, we're sorry for any inconvenience caused.
Regards,

Rose Rafferty

Help & Support Forum Team

 

[Focus Owner]

didn't post it clear enough, virgin media had a look at the line digitally and said the power levels are too high what ever that means,
engineer is coming around tomorrow