Technical Immobiliser problem

[enisegafar]

Hello everyone, I have a Fiat 500x keyless and the immobiliser is not letting me to star my car , is saying to move the steering wheel but it get blocked and ia not moving! I just called The AA, but maybe you can help me before they answer back. I have 1 h since I’m trying to start it. And also if you can tell me a garage where can I repair it in London.
Many thanks

 

[s130]

Sometimes when the steering lock engages the wheels, due to caster, camber and road angles, leave excessive force on the steering column so that the lock mechanism/pin can not disengage.

Try forcing the steering wheel to a mid position between the lock clockwise/anticlockwise movement limits. This can be physically difficult as there will be no power steering assist. When you think you have the mid position press the Start/Stop button.

You may have to try several times.

Also can you hear the lock solenoid/motor operating?