Jacko27
New member
Hi All,
Has anyone experience of this branch of Caledonia, just asking for future reference.
Has anyone experience of this branch of Caledonia, just asking for future reference.
Caledonia Fiat Blackburn
- Thread starter Jacko27
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Caledonia Fiat Blackburn
Blackburn Motor Park
New member
Hello
I don’t know if you are aware but Caledonia Blackburn was taken over by Blackburn Motorpark some time ago.
My name is Glynn and I’m the manager of Blackburn Motorpark, I would like to reassure you both, that Blackburn Motorpark is a very friendly and helpful dealership and we pride ourselves on our excellent customer service. Our aim is to appease all of our customers’ needs and requirements.
I would like to personally invite you to visit the dealership, and I will personally show you around so that you can experience our excellent customer service first hand.
[email protected]
I don’t know if you are aware but Caledonia Blackburn was taken over by Blackburn Motorpark some time ago.
My name is Glynn and I’m the manager of Blackburn Motorpark, I would like to reassure you both, that Blackburn Motorpark is a very friendly and helpful dealership and we pride ourselves on our excellent customer service. Our aim is to appease all of our customers’ needs and requirements.
I would like to personally invite you to visit the dealership, and I will personally show you around so that you can experience our excellent customer service first hand.
[email protected]
Gonna back Glynn up on this one from first hand experience with both Service & Parts!!
Cant remember the number of times my Grande's been in for warranty work and services now. Always met with a smile from Fliss or Claire or Sam when I get there.
Pretty good at giving estimates of time and getting in touch. Parts desk are helpful and knowledgable (though maybe you cant pry as much discount from them as Chris@Souls
) Giovanni the DET always around to offer advice and even remembers me now (Thats probably a bad thing though)
My one and only moan, is that Sales never got back to me about a 4th&5th year warranty after countless times asking!!!!!!!!! So warranty direct won on that day. However I got a great deal on the franchised dealer option from WD and wont hestiate taking to to Blackburn Motor Park for its next service and any warranty type work that comes up
Glynn if you want to follow that one up im Mr Harding, mention the name to Fliss and she'll probably gasp and wonder whats wrong with my mjet again :slayer:
Sales wise my only other comment is that they leave lurkers alone a little toooo long these days.
PS Welcome to the forum Glynn!! nice to see more dealers taking an active interest in FF and what we have to say about you & FIAT here.
(I know some of the techs are on and someone from sales already)
(I know some of the techs are on and someone from sales already)
Blackburn Motor Park
New member
Hi Mr. Harding and Thank You for your comments posted, having lived in the area all of my life(Darwen) but working out of Manchester for the last 15 years I have to say it’s great to finally be back working here and can assure you I am well aware of Caledonia’s reputation in the local area, unfortunately I cannot change the things that have happened in the past but fully intend to change the future. I can understand that some people may be frustrated and disappointed from previous dealings with Caledonia and for that I apologise immensely but rest assured my aim is to make our Customer service and support levels second to none and be the best Car Dealer in the local area for many years to come as the current Business Blackburn Motor Park develops, I have already implemented a lot of changes personnel wise and have some really great additions to the team and as I stated in my previous correspondence my door is always open and would love to see you in the Dealership when you are next passing so we can have a chat and I can introduce you to the new team members.
Best Regards Glynn Nicholson
Best Regards Glynn Nicholson
Funny you should mention passing by.... in at 4pm today to have my Blue&Me looked at on the Grande Punto.
If i get a chance ill ask for you
If i get a chance ill ask for you
PendleHill
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Well...
Just after picking up my Panda from a service this evening. Got home and checked the documentation and car.
Unhappy to note 4 mistakes/"areas of concern".
Called up at 6.30 (surprised to get someone on the phone on a Friday night!) and spoke to a very friendly guy who listened to my complaints and reasonably advised me that the services manager would call me back in the morning.
Whatever about the mistakes made today, I will give Glynn and his team a chance to satisfy my complaints before I post any more. A test of a business is how it deals with customer compalints and recovers customer service failure.
Just after picking up my Panda from a service this evening. Got home and checked the documentation and car.
Unhappy to note 4 mistakes/"areas of concern".
Called up at 6.30 (surprised to get someone on the phone on a Friday night!) and spoke to a very friendly guy who listened to my complaints and reasonably advised me that the services manager would call me back in the morning.
Whatever about the mistakes made today, I will give Glynn and his team a chance to satisfy my complaints before I post any more. A test of a business is how it deals with customer compalints and recovers customer service failure.
Well...
Just after picking up my Panda from a service this evening. Got home and checked the documentation and car.
Unhappy to note 4 mistakes/"areas of concern".
Called up at 6.30 (surprised to get someone on the phone on a Friday night!) and spoke to a very friendly guy who listened to my complaints and reasonably advised me that the services manager would call me back in the morning.
Whatever about the mistakes made today, I will give Glynn and his team a chance to satisfy my complaints before I post any more. A test of a business is how it deals with customer compalints and recovers customer service failure.
Did you not go through your paperwork with them before leaving?
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I'm not very impressed either, about 8, maybe 9, visits for a faulty window regulator.
They damaged the cable to the door so the door wouldn't lock, not good when I arrived at work multi-storey and locked/checked the door after picking it up, had to miss morning work and take the car straight back.
They then kept marking the door panel (also few little chips/marks around the door panel to the door), window switch was loose (damaged to the snap fit?) and then the last two panels were marked up on delivery to them. I can also tell where they removed the main window switches on the drivers door, though this probably as good as it's going to get without replacing that as well..
I did get a free oil service (though I supplied half the oil as I wanted to reduce cost I took in my topup 2.5l? can of selenia WRPE) and 10% off a service voucher (though doubt I'll go back for service, undecided..only considering it as it's fairly close).
The service manager was dealing with it and promised to order me a new panel straight away, this was November 2009...and I've heard nothing since...I have left it at that as I was losing the will to live (and kept arriving at work late) and worried they'll keep damaging parts and maybe this is the best it'll get. Receptionist and service manager were friendly.
Probably going to drive over to Clemo in Cleckheaton or Piccadilly in Knaresborough for service, they are both better in my experience. Can't find anything for the Knaresborough garage on here but Clemo search below:
https://www.fiatforum.com/search.php?searchid=4253082
I bought the car from Knaresborough and it had loose front bumper in (one place) and water in 1 rear light cluster. Took it back a week after picking up and they invited me into the workshop to show me the new light cluster and where they'd tightened the bumper as best they could (also showed me another Bravo to show how they'd got it as good as they normally are). The salesman was v poor and tried to shaft me out of my 5yr warranty unlim mileage though (produced order forms for the car that didn't have it on, he'd covered it up and photocopied it, had my signature on it but wasn't the same as my copy which got sent to FIAT, funny when you look back).. I won that one in the end.
They damaged the cable to the door so the door wouldn't lock, not good when I arrived at work multi-storey and locked/checked the door after picking it up, had to miss morning work and take the car straight back.
They then kept marking the door panel (also few little chips/marks around the door panel to the door), window switch was loose (damaged to the snap fit?) and then the last two panels were marked up on delivery to them. I can also tell where they removed the main window switches on the drivers door, though this probably as good as it's going to get without replacing that as well..
I did get a free oil service (though I supplied half the oil as I wanted to reduce cost I took in my topup 2.5l? can of selenia WRPE) and 10% off a service voucher (though doubt I'll go back for service, undecided..only considering it as it's fairly close).
The service manager was dealing with it and promised to order me a new panel straight away, this was November 2009...and I've heard nothing since...I have left it at that as I was losing the will to live (and kept arriving at work late) and worried they'll keep damaging parts and maybe this is the best it'll get. Receptionist and service manager were friendly.
Probably going to drive over to Clemo in Cleckheaton or Piccadilly in Knaresborough for service, they are both better in my experience. Can't find anything for the Knaresborough garage on here but Clemo search below:
https://www.fiatforum.com/search.php?searchid=4253082
I bought the car from Knaresborough and it had loose front bumper in (one place) and water in 1 rear light cluster. Took it back a week after picking up and they invited me into the workshop to show me the new light cluster and where they'd tightened the bumper as best they could (also showed me another Bravo to show how they'd got it as good as they normally are). The salesman was v poor and tried to shaft me out of my 5yr warranty unlim mileage though (produced order forms for the car that didn't have it on, he'd covered it up and photocopied it, had my signature on it but wasn't the same as my copy which got sent to FIAT, funny when you look back
).. I won that one in the end.
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As in not completely unpleasant...but not good service ? It's a completely hones5 account, ley me know what you want clearing up.
Matthew i'm confused because service manager didnt send the part he promised but then you later say he was friendly?
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Alex: Pretty sure the service manager is a man, the lady on the desk (Fliss) isn't the service manager.
By friendly I mean he appeared to want to help, and they me a cuppa, was just trying to be positive about them in some way .. but overall they not very good / v poor, didn't do what he said he was going to do, didn't get back to me as he promised, car still not 100%, should have asked the techs to please do it carefully way before the 8-9th visit, etc.
On the last visit I arrived at opening time, I think ~0830, they said it would take about an hour, I thought Ok I'll just get to work 2 hours late but car finally sorted.. think it took until about 1145, it was about lunch time anyway. Apparently the tech was working on it all morning, fair enough if that's how long it takes to fix.. EXCEPT I was sat in the showroom watching my car and it didn't move for over an hour (it was booked in for a time and I was sat waiting). This also happened on one of the middle-ish visits but not as badly.
By friendly I mean he appeared to want to help, and they me a cuppa, was just trying to be positive about them in some way
.. but overall they not very good / v poor, didn't do what he said he was going to do, didn't get back to me as he promised, car still not 100%, should have asked the techs to please do it carefully way before the 8-9th visit, etc.On the last visit I arrived at opening time, I think ~0830, they said it would take about an hour, I thought Ok I'll just get to work 2 hours late but car finally sorted.. think it took until about 1145, it was about lunch time anyway. Apparently the tech was working on it all morning, fair enough if that's how long it takes to fix.. EXCEPT I was sat in the showroom watching my car and it didn't move for over an hour (it was booked in for a time and I was sat waiting). This also happened on one of the middle-ish visits but not as badly.
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Aaah, maybe its changed a little but Claire was the service manager last time i visited, however shes now next door at Volvo I believe.
I'd assumed Fliss was now heading up FIAT Service.
I'd assumed Fliss was now heading up FIAT Service.
